Return & Refund Policy
Last Updated: July 8, 2026
Thank you for shopping with Spectivo. We want you to have a clear understanding of our return and refund process. Please review the policy below before requesting a return.
Return Period
You may request a return within 20 days from the date your order is delivered.
Return Eligibility
To qualify for a return, the item must meet the following conditions:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- All original accessories, tags, and included materials must be returned with the product.
- A valid proof of purchase or order confirmation must be provided.
Returns that do not meet these requirements may not be accepted.
Items That Cannot Be Returned
- Gift cards.
- Personalized or custom-made products.
- Items marked as Final Sale.
- Products that have been used, damaged after delivery, or returned without their original packaging.
Return Shipping
Unless the returned item is incorrect, damaged, or defective upon arrival, customers are responsible for arranging and paying for return shipping.
Original shipping charges are not refundable unless required by applicable law.
Return Shipping Label
Customers are responsible for obtaining a suitable return shipping label unless one is provided by Spectivo for an approved return involving an incorrect, damaged, or defective item.
We recommend using a shipping service that provides tracking, as we cannot be responsible for items lost during return transit.
Restocking Fee
Spectivo does not charge a restocking fee for approved returns.
Exchanges
If you receive a damaged or defective item and would like to exchange it for the same product, please contact our customer support within the 20-day return period.
Refund Process
Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.
If approved, your refund will be issued to your original payment method.
Approved refunds are processed within 7 business days. Depending on your bank or payment provider, additional time may be required before the refund appears in your account.
Delayed or Missing Refunds
If you have not received your refund after the processing period, please:
- Review your bank account.
- Contact your payment provider or financial institution.
- Allow additional processing time if required by your bank.
If you still need assistance, please contact our customer support team.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We will review your request and work toward an appropriate resolution.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Business Name: Spectivo
Customer Support: 24/7
Business Hours: (9:00 AM – 4:00 PM) (GMT-7)
Monday to Friday
Phone: +1 (725) 123-1234
Email: support@spectivo.com
Business Address: 2436 Sunup Dr, Las Vegas Nevada 89134, United States