FAQ

Last Updated: July 8, 2026

Below are answers to some of the most frequently asked questions about shopping with Spectivo.

1. What payment methods do you accept?

We currently accept payments through PayPal and Venmo.

2. How long does it take to process an order?

Orders are processed within 2 to 3 business days.

3. What is the order cut-off time?

Our daily order cut-off time is 3:00 PM (GMT-7).

4. How long does shipping take?

After processing, estimated transit time is 5 to 8 business days. The estimated total delivery time is 7 to 11 business days.

5. How much does shipping cost?

Orders below $200 are charged a $15 shipping fee. Orders of $200 or more qualify for free shipping.

6. Which shipping carriers do you use?

Orders may be shipped through one of the following carriers:

  • USPS
  • UPS
  • FedEx
  • DHL

7. Can I return my order?

Yes. You may request a return within 20 days from the date your order is delivered, provided the item meets the return eligibility requirements outlined in our Return & Refund Policy.

8. How long does it take to receive a refund?

Approved refunds are processed within 7 business days. Depending on your payment provider or financial institution, additional processing time may be required before the refund appears in your account.

9. What should I do if I receive a damaged or incorrect item?

Please contact our customer support as soon as possible after receiving your order. We will review your request and work toward an appropriate resolution.

10. Can I exchange an item?

Exchanges are available for damaged or defective items. Please contact our customer support within the applicable return period for assistance.

11. Can I cancel or change my order?

If you need assistance with an order, please contact our customer support as soon as possible. Requests will be reviewed based on the current status of the order.

12. How can I contact Spectivo?

You can reach us using the contact information below.

Contact Us

Business Name: Spectivo

Customer Support: 24/7

Business Hours:  (9:00 AM – 4:00 PM) (GMT-7)

Monday to Friday

Phone: +1 (725) 123-1234

Email: support@spectivo.com

Business Address: 2436 Sunup Dr, Las Vegas Nevada 89134, United States